Shipping & Returns

 Once checkout is complete your order will be processed and dispatched within 2 business days*.

For new collection releases dispatch times are 1-2 weeks.

All orders are then shipped via Standard Australia Post which includes tracking.

Once your order is shipped a confirmation email will be sent to your provided email address with tracking details. Please ensure you have entered the correct postal address at Checkout. Once your order has been posted the delivery address cannot be changed and unfortunately the customer will incur the cost of reshipping the order.

Christmas Cut-off Dates:

(Please note these dates cannot be guaranteed due to the current global pandemic. However, we will endeavour to do our absolute best while working with Australia Post to uphold these dates. All items posted prior to these cut off dates will be posted via express delivery (prints) or courier (originals) to ensure the fastest route possible.)

Australia - 19 December

New Zealand - 2 December

Asia - 2 December

USA/Canada - 20 November

UK/Europe - 20 November

Please note: these dates are based on major metropolitan areas and shipping to rural areas may take more time.

Covid-19 Shipping Information:

Australia Post is experiencing international delivery delays in all destinations due to limited airline capacity and government restrictions as a result of COVID-19. Australia Post is working with partner airlines and other postal operators to move items as quickly as possible and clear backlog.

Please note: Australia Post has suspended its “Economy Air” international delivery service for parcels to all countries effective 3 April and until further notice.

Please allow a minimum of 30 business days after the estimated delivery date below to raise queries on delayed delivery.

Estimated delivery date by region is as follows:

New Zealand = 8-15 business days

China, Japan, Korea, Singapore, Hong Kong, Indonesia, Malaysia = 7-12 business days

USA, Canada = 25-35 business days

UK = 12-20 business days

Ireland = 30- 35 business days

Please note:

All delivery times begin from time of dispatch, allow up to 2 business days from placing your order for dispatch to occur. 

All delivery speeds are from metro-to-metro excluding time in customs.

As previously mentioned these times are only estimates and if you would like to make an order for a specific date please contact me first to ensure there is reasonable time available for your order to arrive.

Packaging

 

Great care is taken to ensure all artworks arrive in pristine condition. I use all acid free & eco-friendly packaging to be kind to both your new art piece and mother earth.

 

Returns

 

If an item is found to be damaged upon delivery please contact us.

Change of mind returns are accepted on an exchange basis only and the cost of return shipping is at the buyers expense.

 

Please note: exchange of an item is accepted within 28 days of purchase and the full cost of returning the item is at the buyers expense. Upon returning an item please allow up to 14 days for your exchange to be processed.

* Every effort is made to process your order as soon as possible. This often happens within 1 business day of receiving your order. However, longer processing times sometimes occur during busy times of the year.