Shipping & Returns
Once checkout is complete your order will be processed and dispatched within 2 business days*.
For new collection releases dispatch times are 1-2 weeks.
All orders are then shipped via Standard Australia Post which includes tracking.
Once your order is shipped a confirmation email will be sent to your provided email address with tracking details. Please ensure you have entered the correct postal address at Checkout. Once your order has been posted the delivery address cannot be changed and unfortunately the customer will incur the cost of reshipping the order.
Covid-19 Shipping Information:
Australia Post is experiencing international delivery delays in all destinations due to limited airline capacity and government restrictions as a result of COVID-19.
Please allow a minimum of 30 business days after dispatch to raise queries on delayed delivery. All delivery time frames are estimates provided by Australia Post and cannot be guaranteed.
Estimated delivery date by region is as follows:
New Zealand = 8-15 business days
China, Japan, Korea, Singapore, Hong Kong, Indonesia, Malaysia = 15-25 business days
USA, Canada = 8-14 business days
UK = 18-12 business days
Ireland = 12-16 business days
Please note:
- All delivery times begin from time of dispatch, allow 2 business days from placing your order for dispatch to occur. (The time frame for dispatch is extended up to 2 weeks during busy times such as Christmas and for orders placed in the first week after a collection launch.)
- All delivery speeds are from metro-to-metro areas.
- As previously mentioned these times are only estimates and if you would like to place an order to be received for a specific date please make contact first to ensure there is reasonable time available for your order to arrive.
Packaging
Great care is taken to ensure all artworks arrive in pristine condition. Acid free & eco-friendly packaging is used to be kind to both your new art piece and mother earth.
Returns
If an item is found to be damaged upon delivery please contact us.
Change of mind returns are accepted on an exchange basis only and the cost of return shipping is at the buyer's expense.
Please note: exchange of an item is accepted within 28 days of purchase and the full cost of returning the item is at the buyer's expense. Upon returning an item please allow up to 14 days for your exchange to be processed.
* Every effort is made to process your order as soon as possible. This often happens within 1 business day of receiving your order. However, longer processing times sometimes occur during busy times of the year.